Impersonation

Key Points to Impersonation

• Administrator tool to log in as any user in your billing account.

• Enables you to view and use HSC Cloud as if you were logged in as the impersonated user.

Impersonation is a tool for administrators who need to help troubleshoot any of the users in their billing account. When impersonating a user, the administrator will see HSC Cloud as if they were logged in as the impersonated user, with the same level of access and assigned accounts, assets, work, or anything else in HSC Cloud. When impersonating a user, for all intents and purposes you are logged in as that user.

Impersonating a User

1. Select the Users tile from the Landing Page or from the quick navigation menu.

2. Search for the User you would like to impersonate (see: Users for more details).

3. Select Impersonate on the User card.

4. Select the Asset Class the Asset belongs to and select Create.

5. Drag and drop on the map to the location of the Asset.

6. Complete the Asset Details Page.

7. Select Save.

NOTE: Due to some limitations of HSC Cloud, it is recommended that users sync from the My Work page once they have impersonated a user. Certain pages, specifically My Work and the Workflow Report Editor, will cache the impersonating user’s settings due to the nature of the page’s ability to work offline.

Security Rights Required: Can Impersonate User

Security Restrictions

To increase restrictions on certain users' access, security roles can be set with restriction levels in the Security Roles page. Restriction levels set a level of access on each security role, with 0 being the highest. By default all security roles are set to 0, but if security roles are being used to govern access, users are not able to impersonate any user with a higher restriction level than them.

Searching Across Billing Accounts

Internal AESC users and administrators of a parent billing account can additionally search for and impersonate users outside of their billing accounts. In addition to seeing the account dropdown in the User Search page, these users will also see the billing account dropdown.

Internal AESC users can search for and impersonate users in any billing account, either by selecting All Billing Accounts or a specific billing account from the billing account dropdown. Billing account administrators of a parent billing account can search for and impersonate users in their billing account and all its child billing accounts.

NOTE: Internal AESC users are not able to impersonate any other AESC users.

Security Rights Required: Can Impersonate User, SiteAdmin (for internal AESC); Can Impersonate User, Billing Account Admin (for billing account administrators in parent billing accounts)